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Showing posts from October 17, 2023

Unveiling the Secrets of Customer Delight: How EEG Reveals Emotional Peaks in Flight Services

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In the world of marketing, understanding customer emotions is paramount. Emotions can shape buying decisions, enhance loyalty, and drive repurchase intentions. But how can we capture these emotions in real-time during lengthy service experiences, such as a two-hour flight? This blog post explores groundbreaking research that employs EEG measurements to uncover the hidden emotional peaks in flight services. Dive into this fascinating journey at the intersection of neuropsychology, marketing, and design. The Importance of Customer Delight Understanding Customer Emotions in Real Services EEG Measurement Traditional questionnaires have their limitations when it comes to capturing real-time emotional changes during extended service encounters. That's where EEG measurements come into play. Let's take a closer look at this innovative approach. The Micro-Meso Analysis Method In the materials and methods section, the study introduced a novel approach using a single-channel EEG device to

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